Privacy Policy

About This Policy

This Privacy Policy sets out how Bizzo Casino Online Australia, operated by TechSolutions Group N.V. (“we”, “us”, “our”), collects, holds, uses and discloses personal information about individuals who access or use our website at https://bizzo-casino-australia.com/ or interact with our services in any capacity.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and relevant state and territory legislation that may apply to our operations.

By registering an account, making a deposit, or otherwise using our platform, you confirm that you have read and understood this Policy. If you do not agree with any part of it, please do not use our services.

If you have any questions about this Policy or about how we handle your personal information, contact us at:

• Email: help@bizzo-casino-australia.com
• Phone: +61 8 6351 9915
• Postal address: Suite 902, 125 St Georges Terrace, Perth WA 6000, Australia

What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our services, meet our legal and regulatory obligations, and maintain the security and integrity of our platform. The categories of information we collect include, but are not limited to:

Identity and Account Information

• Full legal name
• Date of birth
• Residential address
• Email address
• Phone number
• Username and encrypted password
• Government-issued photo identification (driver’s licence, passport, or equivalent document)
• Proof of address documents (utility bills, bank statements dated within three months)

Financial and Transaction Information

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers
• Cryptocurrency wallet addresses used for transactions
• Bank account details or card details where provided for payment processing
• Account balance history
• Bonus and promotional redemption history

Gaming Activity Information

• Games played, wager amounts, session durations, and outcomes
• Self-exclusion elections and responsible gambling tool usage
• Deposit limit settings and any changes made to those settings
• Player behaviour data used for harm minimisation monitoring

Technical and Device Information

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Pages viewed, links clicked, and time spent on pages
• Cookie identifiers and similar tracking data (see our Cookie Policy for full details)
• Login timestamps and session logs

Communications

• Records of live chat interactions with our support team
• Email correspondence and support ticket history
• Responses to surveys or feedback forms

We collect only the information that we genuinely need. Where it is lawful and practicable to do so, we will give you the option to interact with us without identifying yourself, though this may limit the services available to you.

How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to promotional communications.
• Automatically through your use of our website, including through cookies, web beacons, server logs, and similar technologies that record your interactions with our platform.
• From third parties where necessary, including identity verification service providers, payment processors, fraud prevention services, and regulatory databases used to fulfil our obligations under anti-money laundering legislation.
• From publicly available sources, including publicly accessible government registers or sanctions lists, where required by law.

If we receive personal information about you from a third party, we will take reasonable steps to ensure you are made aware of that collection where required under the Privacy Act 1988 (Cth).

Why We Collect and Use Personal Information

We use personal information for the following purposes:

Service Delivery and Account Management

• Creating and managing your Bizzo Casino account
• Processing deposits and withdrawals through your chosen payment methods, including Visa, Mastercard, Neosurf, POLi, Bitcoin, Ethereum, and other supported options
• Applying bonuses and promotions to your account, including the welcome package, reload offers, and VIP programme benefits
• Responding to support requests and resolving disputes

Identity Verification and Regulatory Compliance

• Verifying that you are at least 18 years of age before permitting access to real-money gaming
• Completing Know Your Customer (KYC) verification as required under applicable anti-money laundering and counter-terrorism financing laws
• Screening against sanctions lists and politically exposed persons (PEP) databases
• Retaining transaction records in compliance with record-keeping obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Reporting suspicious transactions to AUSTRAC where we are required to do so by law

Fraud Prevention and Security

• Detecting, investigating, and preventing fraudulent activity, account takeovers, multi-accounting, and bonus abuse
• Monitoring for irregular transaction patterns that may indicate financial crime
• Protecting the integrity of our platform and the accounts of all players

Responsible Gambling

• Monitoring player behaviour for indicators of problem gambling and taking action where warranted, including proactive outreach
• Administering self-exclusion requests and deposit limit settings
• Complying with any responsible gambling obligations applicable under state or territory legislation

Communications and Marketing

• Sending transactional communications, including account confirmations, withdrawal notifications, and bonus status updates
• Where you have given consent, sending marketing communications about promotions, new games, and platform updates
• Personalising communications to reflect your account activity and preferences

You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at help@bizzo-casino-australia.com. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Platform Improvement and Analytics

• Analysing aggregated usage data to understand how players engage with games, promotions, and site features
• Improving site performance, navigation, and the overall player experience
• Testing new features and game categories prior to broader release

Legal Bases for Processing

We process personal information on the following grounds:

• Contract performance: Processing necessary to provide you with the services you have requested, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with our obligations under Australian law, including the Privacy Act 1988 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and any applicable state or territory gaming legislation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where you have expressly opted in.

Disclosure of Personal Information

We do not sell your personal information to third parties. We may share your personal information in the following circumstances:

Service Providers and Technology Partners

We share personal information with trusted third-party providers who assist us in delivering our services. These include payment processors, identity verification providers, fraud detection services, cloud hosting and infrastructure providers, customer support software providers, and our game content suppliers such as Play’n Go, Evolution, Pragmatic Play, PG Soft, BGaming, Evoplay, and others. These parties are contractually required to handle personal information securely and to use it only for the purposes we specify.

Regulatory and Law Enforcement Bodies

We may disclose personal information to AUSTRAC, the Australian Federal Police, state and territory police, courts, or other government bodies where we are legally required or authorised to do so. This includes disclosure in connection with anti-money laundering obligations, suspected criminal conduct, or court orders.

Responsible Gambling Organisations

Where a player has self-excluded or where we have concerns about problem gambling behaviour, we may share relevant information with responsible gambling organisations to support intervention and harm reduction. Information may be shared with services such as Gambling Help Online (1800 858 858) or Gambling Therapy in connection with active support referrals.

Successors in Business

If Bizzo Casino or TechSolutions Group N.V. is involved in a merger, acquisition, or asset sale, personal information held about players may be transferred to the relevant successor entity. We will notify affected players before their information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share personal information with other third parties where you have given explicit consent for us to do so.

Overseas Disclosure of Personal Information

TechSolutions Group N.V. is incorporated in Curacao and operates internationally. Your personal information may be stored on or processed by servers located outside Australia, including in Curacao and other jurisdictions where our technology partners operate. Before disclosing your personal information overseas, we take reasonable steps to ensure that the overseas recipient handles that information in a manner consistent with the Australian Privacy Principles or is subject to a law that provides substantially similar protections.

By using our services, you acknowledge that your personal information may be transferred, stored, and processed outside Australia. We cannot guarantee that foreign jurisdictions will provide the same level of protection as Australian law, but we contractually require overseas recipients to maintain appropriate security standards.

Data Security

We take the security of your personal information seriously. Our platform uses SSL encryption to protect all data transmitted between your browser and our servers. Access to personal information within our organisation is restricted to personnel who need it to perform their roles, and those personnel are subject to confidentiality obligations.

Our security measures include:

• SSL/TLS encryption across all connections to the platform
• Encrypted storage of passwords and sensitive account credentials
• Two-factor authentication options for account access
• Regular security assessments of our platform infrastructure
• Access controls and audit logging for systems holding personal information
• Procedures for detecting, containing, and responding to data breaches

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account, contact us immediately at help@bizzo-casino-australia.com or call +61 8 6351 9915.

Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will comply with our obligations under the Notifiable Data Breaches scheme established under Part IIIC of the Privacy Act 1988 (Cth). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. In practice:

• Account information and transaction records are retained for a minimum of seven years from the date of the relevant transaction, consistent with AML/CTF record-keeping requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
• KYC documents are retained for at least seven years from the date of last account activity or the date of account closure, whichever is later.
• Responsible gambling records, including self-exclusion history, are retained for the period necessary to administer exclusion arrangements and manage re-application requests.
• Marketing consent records are retained for as long as necessary to demonstrate compliance, even after consent is withdrawn.
• Support communications are retained for a period of three years to assist with dispute resolution.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Your Rights Under the Privacy Act

As an individual whose personal information we hold, you have the following rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles:

Right of Access

You have the right to request access to the personal information we hold about you. We will respond to access requests within 30 days. In some circumstances, we may be unable to provide access, for example where granting access would interfere with an investigation of suspected unlawful activity or would reveal personal information about another individual. If we decline an access request, we will tell you the reasons.

Right to Correction

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you have the right to request correction. We will take reasonable steps to correct the information within 30 days of receiving your request. If we do not agree that the information requires correction, we will explain our position and note your request on the record.

Right to Complain

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you have the right to lodge a complaint with us. We will investigate and respond to complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Opt-Out of Direct Marketing

You may opt out of receiving direct marketing communications from us at any time. To do so, use the unsubscribe link in any promotional email or contact us directly. We will action opt-out requests promptly and within a reasonable time.

To exercise any of these rights, contact us at help@bizzo-casino-australia.com and include sufficient information to allow us to identify your account and verify your identity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to support login sessions, remember your preferences, analyse site traffic, and deliver relevant content. Some cookies are strictly necessary for the platform to function; others are used for analytics and marketing purposes and are only activated with your consent.

You can manage your cookie preferences through your browser settings or via the cookie consent tool on our site. Note that disabling certain cookies may affect the functionality of your account. For a full explanation of the cookies we use and how to manage them, refer to our Cookie Policy.

Age Verification and Protection of Minors

Our services are strictly for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Age verification is a mandatory step in our registration and KYC process, and accounts found to belong to minors will be closed immediately, with any funds returned to the depositing payment method after review.

If you believe a minor has created an account on our platform, contact us immediately at help@bizzo-casino-australia.com.

Responsible Gambling and Your Privacy

We monitor account activity for signs of problem gambling as part of our duty of care to players. This involves automated and manual review of gaming patterns, deposit frequency, and account behaviour. Where our responsible gambling systems flag a concern, a member of our team may make contact with the affected player. This is not a marketing contact; it is a welfare check.

You can access responsible gambling tools, including deposit limits, loss limits, session time reminders, and self-exclusion, directly from your account dashboard. These settings take effect immediately upon activation. Self-exclusion requests are permanent for the elected period and cannot be reversed at the player’s request before that period expires.

If you or someone you know is experiencing difficulties related to gambling, support is available through:

• Gambling Help Online: www.gamblinghelponline.org.au or 1800 858 858 (free call, 24/7)
• Gambling Therapy: www.gamblingtherapy.org

Third-Party Links and External Services

Our website may contain links to third-party websites, including game providers, payment partners, and responsible gambling resources. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of any third-party website and recommend that you read the relevant privacy policy before providing personal information to any external service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we provide. When we make material changes, we will post the updated Policy on this page and, where appropriate, notify you by email or through an in-platform notification. Continued use of our services after any update constitutes acceptance of the revised Policy.

The current version of this Policy is always available at https://bizzo-casino-australia.com/privacy-policy/.

Contact and Complaints

For any privacy-related enquiries, access or correction requests, or complaints about how we have handled your personal information, contact us through any of the following channels:

• Email: help@bizzo-casino-australia.com
• Phone: +61 8 6351 9915
• Post: Suite 902, 125 St Georges Terrace, Perth WA 6000, Australia

We will acknowledge your enquiry within five business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.