Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of the Bizzo Casino website located at https://bizzo-casino-australia.com/ and all services offered through it. By registering an account, making a deposit, or placing any wager on the platform, you confirm that you have read and agree to be bound by these Terms in their entirety.
Bizzo Casino is operated by TechSolutions Group N.V., a company incorporated under the laws of Curaçao, operating under a valid Curaçao gaming licence (licence number OZSI-202498221-QLD3). The registered address for correspondence is Suite 902, 125 St Georges Terrace, Perth WA 6000, Australia. You can reach the support team by email at help@bizzo-casino-australia.com or by phone on +61 8 6351 9915.
These Terms are written in plain Australian English. Where legal language is necessary, we’ve explained what it means in practice. If you have questions about any section, contact our support team before you start playing.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register an account and participate in any real-money gambling activity on this platform. This is a hard requirement and is not negotiable under any circumstances. By completing registration, you confirm that you are 18 or older. We conduct age verification checks as part of our standard Know Your Customer process, and accounts found to belong to players under the age of 18 will be closed immediately with any deposits and winnings forfeited.

2.2 One Account Per Player

Each player is permitted to hold a single account. Registering multiple accounts, whether under the same name, the same address, the same payment method, or the same device, is a breach of these Terms. If duplicate accounts are identified, all bonus funds, winnings associated with bonus play, and deposited funds across the duplicate accounts may be voided. If you accidentally create more than one account, contact our support team immediately to have the duplicate closed.

2.3 Accurate Information

All information provided during registration must be accurate and current. This includes your full legal name, date of birth, residential address, phone number, and email address. Providing false or misleading information is a breach of these Terms and may result in your account being suspended or permanently closed. Winnings cannot be released to accounts where verification has failed due to inaccurate registration details.

2.4 Player Responsibility at Registration

When you complete registration, you confirm the following:

• You are at least 18 years of age.
• You are not on any self-exclusion register maintained by Bizzo Casino or any other operator with which you have a self-exclusion arrangement.
• You are not prohibited from gambling under any court order, guardianship arrangement, or legislative restriction applicable to you.
• You are acting on your own behalf and not on behalf of another person.
• Funds you deposit are not derived from illegal activity.
• You understand that gambling involves financial risk and that losses are possible.

3. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. Your username and password must not be shared with any other person. Bizzo Casino will not be liable for any losses arising from unauthorised access to your account that results from your failure to keep your credentials secure.
If you suspect that your account has been accessed by someone else, you must notify us immediately at help@bizzo-casino-australia.com. We will investigate and take appropriate action, which may include temporarily suspending your account while the matter is reviewed.
You must not allow any other person to use your account to place bets, regardless of the circumstances. Any activity conducted through your login is treated as activity by the registered account holder.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Bizzo Casino accepts deposits and processes withdrawals through the following methods available to Australian players:

• Visa and Mastercard (credit and debit)
• Neosurf (deposits only)
• POLi (deposits only)
• Bitcoin (BTC)
• Ethereum (ETH)
• Other supported cryptocurrencies as listed in the cashier at the time of transaction
• Bank transfer

All transactions are processed in Australian dollars (AUD). Your account balance is held and displayed in AUD. There are no hidden currency conversion charges applied to your balance.

4.2 Minimum Deposit

The minimum deposit required to participate in real-money play and qualify for bonus offers is AUD 20. Some payment methods carry a lower minimum of AUD 10; refer to the cashier for current minimums applicable to your chosen method.

4.3 Withdrawal Processing

Withdrawals are processed subject to the following conditions:

• Your account must have passed full identity verification (KYC) before any withdrawal is released.
• All wagering requirements attached to any active bonus must be fully completed before withdrawal of bonus-derived funds.
• The daily withdrawal limit is AUD 4,000. Larger wins can be withdrawn across multiple requests over consecutive days.
• Cryptocurrency withdrawals are typically processed within 24 hours of approval.
• Card withdrawals typically take 24 to 48 hours after approval.
• Bank transfers may take 2 to 5 business days.
• First-time withdrawals are subject to a standard pending review period while verification is completed.

Bizzo Casino reserves the right to request additional verification documents before releasing any withdrawal, particularly where the withdrawal amount is significant or where account activity triggers a compliance review.

4.4 Refused and Reversed Transactions

We reserve the right to refuse or reverse a transaction where we have reasonable grounds to believe that:

• The transaction is connected to fraudulent activity.
• The player has violated these Terms.
• The payment instrument belongs to a third party.
• A chargeback or payment dispute has been filed or is suspected.

Filing a chargeback with your bank or card issuer while your account holds a positive balance or an active bonus is a breach of these Terms and will result in permanent account closure.

5. Bonuses and Promotions

5.1 General Bonus Conditions

All bonuses and promotional offers available at Bizzo Casino are subject to specific terms that are published alongside each individual offer. These Terms provide general conditions applicable to all promotions. Where a conflict exists between these general Terms and the specific terms of an individual promotion, the specific terms of that promotion take precedence.

5.2 Welcome Package

New players from Australia are eligible for the welcome package, which currently includes a matched deposit bonus and free spins. The exact figures, match percentages, and free spin counts are displayed on the Bonuses page and are subject to change. A no-deposit bonus of 25 free spins is available upon account registration, separate from the deposit-based welcome offer.
To receive the welcome bonus, you must:

• Be a newly registered player who has not previously held an account.
• Make a qualifying deposit of at least AUD 20.
• Opt in to the bonus through the cashier or bonus section before completing your deposit, unless the offer is automatically applied.

5.3 Wagering Requirements

Wagering requirements apply to all bonuses unless explicitly stated otherwise. The requirement is applied to the combined total of the deposit amount and the bonus amount, not to the bonus amount alone. For example, if you deposit AUD 100 and receive a AUD 100 bonus, the wagering requirement applies to AUD 200.
The standard wagering requirement for welcome bonus funds is 40x the combined deposit and bonus total. You must complete this wagering before any funds derived from the bonus can be withdrawn.
Free spin winnings are typically subject to a separate wagering requirement; the applicable multiplier is stated in the terms of each individual offer.

5.4 Maximum Bet with Active Bonus

While an active bonus is attached to your account, the maximum permitted bet per spin, hand, or round is AUD 5. Placing a bet that exceeds this limit, even on a single occasion, may result in the forfeiture of the bonus and all associated winnings without notice. This rule applies across all game types.

5.5 Bonus Expiry

All bonuses and associated wagering requirements must be completed within the time period specified for that offer. Unused bonus funds and incomplete wagering will expire at the end of the applicable period and cannot be reinstated.

5.6 Ongoing Promotions

Bizzo Casino operates a rotating promotions schedule for existing players. Current active offers include weekly reload bonuses, cashback on net losses, weekend free spins on selected titles, and invitation-only tournaments for VIP members. The availability, terms, and value of all ongoing promotions are published on the Bonuses page and may be modified or withdrawn at any time.

5.7 Bonus Restrictions

Bonuses are intended for personal recreational use by the registered account holder only. The following activities will result in bonus forfeiture and may lead to account suspension:

• Opening multiple accounts to claim bonuses more than once.
• Coordinating play with other players to minimise wagering risk while qualifying for bonus offers.
• Using bonus funds in a manner that is clearly designed to meet wagering requirements with statistically minimal risk (for example, placing equal and opposing bets on games with near-even outcomes).
• Claiming a bonus through a payment method that is subsequently reversed or subject to a chargeback.

6. Fair Play, Game Rules, and Technical Matters

6.1 Game Outcomes

All game outcomes on Bizzo Casino are generated by certified random number generators (RNG). The RNG systems used by our software providers are tested and certified by independent third-party auditing bodies. Published return-to-player (RTP) figures are accurate and reflect independently verified long-term statistical outcomes.

6.2 Game Rules

Each game on the platform is governed by its own rules, which are accessible within the game interface. In the event of a discrepancy between a displayed game result and the result recorded in our servers, the server-side record takes precedence. Bizzo Casino shall not be liable for any loss arising from the player’s misunderstanding of how a particular game functions.

6.3 Malfunction and Technical Errors

In the event of a technical malfunction, a game error, or a fault in the software that affects the validity of a game round, Bizzo Casino reserves the right to void the affected bets and return the wagered amounts. No payout obligation exists in relation to outcomes generated through a demonstrable technical error. We will make reasonable efforts to notify affected players and resolve the matter promptly.

6.4 Disconnection During Play

If your internet connection is interrupted during a game round, the round will be completed by the system according to the game’s predefined logic, and the result will be recorded. Bizzo Casino is not liable for losses arising from disconnections caused by your internet service provider, device, or network settings.

6.5 Prohibited Play Strategies

The use of automated betting systems, software bots, or scripts that interact with the platform without human input is strictly prohibited. Any account found to be using such tools will be suspended immediately and the account balance may be frozen pending investigation.

7. Know Your Customer (KYC) and Identity Verification

7.1 Verification Requirement

Bizzo Casino is required to verify the identity of all players before processing withdrawals and, in certain circumstances, before permitting further deposits. This process is part of our compliance obligations under our Curaçao gaming licence and our own internal anti-money laundering and fraud prevention policies.

7.2 Documents Required

Standard verification requires the following:

• A government-issued photo ID such as an Australian driver’s licence or passport.
• Proof of current residential address such as a utility bill or bank statement dated within the past three months.
• Where requested, proof of payment method ownership (for example, a photo of your card showing the name and last four digits).

7.3 Document Quality

Submitted documents must be legible, in colour, and show all four corners of the document clearly. Photos taken in poor lighting or affected by glare are routinely rejected, which delays the verification process. Ensure images are taken in natural or strong indoor light with no reflection on the document surface.

7.4 Enhanced Due Diligence

In cases where account activity, deposit patterns, or withdrawal amounts trigger a compliance review, we may request additional documentation. This may include source of funds documentation, bank statements, or statutory declarations. Players who do not cooperate with enhanced due diligence requests within a reasonable timeframe may have their accounts suspended and withdrawals placed on hold.

8. VIP Programme

The Bizzo Casino loyalty programme operates on a tiered structure with five levels: Bronze, Silver, Gold, Platinum, and Diamond. All real-money wagers placed on eligible games contribute to your points balance, which determines your tier. The rate of contribution varies by game type; pokies typically contribute at the full rate while some table games contribute at a reduced rate.
Benefits at each tier include, but are not limited to:

• Bronze: Access to standard cashback offers and the core promotions schedule.
• Silver: Improved cashback percentage and enhanced reload bonus terms.
• Gold: Dedicated account manager, exclusive tournament access, and personalised bonus offers.
• Platinum: Priority withdrawal processing, elevated cashback rate, and higher reload match values.
• Diamond: Maximum available cashback, bespoke bonus terms, and invitation to high-stakes VIP events.

Tier membership is maintained based on ongoing wagering activity. Players who do not meet the required activity threshold over a defined period may be moved to a lower tier. Full tier maintenance conditions are available from your account manager or through the support team.

9. Responsible Gambling

9.1 Our Commitment

Bizzo Casino takes player welfare seriously. Gambling is intended to be an entertaining activity and should remain within the bounds of what you can afford. We provide tools to help you stay in control and encourage all players to use them proactively rather than reactively.

9.2 Available Player Controls

The following tools are available to all registered players through the account dashboard:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Loss limits: Restrict the amount you can lose within a defined timeframe.
• Session duration reminders: Receive notifications when you have been logged in for a specified period.
• Self-exclusion: Suspend your account for a set period or permanently. Self-exclusion requests are processed promptly and cannot be reversed during the nominated period.
• Cooling-off period: Take a short break from gambling without permanently closing your account.

Increases to deposit or loss limits take effect after a 24-hour cooling-off period. Reductions take effect immediately.

9.3 Underage Gambling Prevention

We do not permit anyone under the age of 18 to register or play on this platform. Parents and guardians are encouraged to use filtering software to prevent minors from accessing gambling websites. Free parental control tools are available through services such as Net Nanny and Gamban.

9.4 Support Services

If you or someone close to you is experiencing harm from gambling, help is available from the following Australian services at no cost:

• Gambling Help Online: gamblinghelponline.org.au or call 1800 858 858 (free call, available 24 hours a day, 7 days a week)
• Lifeline Australia: lifeline.org.au or call 13 11 14
• Beyond Blue: beyondblue.org.au or call 1300 22 4636

10. Anti-Money Laundering Policy

Bizzo Casino maintains an active anti-money laundering (AML) programme consistent with our Curaçao licence obligations. We monitor account activity for patterns that may indicate money laundering, fraud, or the use of funds derived from criminal activity.
Where suspicious activity is identified, we are required to:

• Suspend the relevant account pending investigation.
• Freeze any balance held in the account.
• Report the activity to the relevant financial intelligence authority in our jurisdiction.
• Decline to inform the account holder of the specific reasons for the suspension where doing so would constitute a tipping-off offence.

Players must not use the platform to transact with funds that are not legitimately their own or that are derived from any unlawful source. Depositing funds on behalf of another person is not permitted.

11. Privacy and Data Protection

Bizzo Casino collects and processes personal data as described in our Privacy Policy. By registering an account, you consent to the collection and processing of your personal data for the purposes of account management, identity verification, fraud prevention, legal compliance, and customer support.
We do not sell your personal data to third parties. Data is shared with third parties only where required for payment processing, identity verification, or legal compliance. All data transmissions between your browser and our servers are protected by SSL encryption.
You have the right to request access to the personal data we hold about you and to request correction of any inaccuracies. Requests should be directed to help@bizzo-casino-australia.com.

12. Intellectual Property

All content on the Bizzo Casino website, including but not limited to text, graphics, logos, game interfaces, software, and page layouts, is the property of TechSolutions Group N.V. or its licensors. You may not copy, reproduce, republish, transmit, or distribute any part of the website without our prior written consent. Game content remains the intellectual property of the respective software providers.

13. Prohibited Use

You agree not to use the Bizzo Casino platform for any of the following purposes:

• Any activity that violates applicable laws in your jurisdiction.
• Fraudulent conduct including the use of stolen payment instruments or false identities.
• Systematic exploitation of bonuses or promotions beyond normal recreational play, including coordinated abuse with other players.
• Attempting to manipulate game outcomes through technical means including exploiting software vulnerabilities.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform.
• Harassment or abusive communication directed at support staff or other players in any shared platform feature.
• Transmitting malware, viruses, or harmful code through the website.

Breach of this section will result in immediate account suspension and may be referred to relevant law enforcement authorities.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Bizzo Casino, TechSolutions Group N.V., and their respective officers, employees, and service providers shall not be liable to you for:

• Any loss of profits, revenue, or winnings arising from your use of the platform.
• Any indirect, incidental, or consequential loss arising from technical faults, service interruptions, or third-party failures.
• Losses arising from your failure to comply with these Terms, including bonus forfeiture resulting from exceeding the maximum bet limit.
• Losses arising from your failure to log out of your account on a shared device.

Nothing in these Terms limits or excludes liability for fraud, gross negligence, or any other liability that cannot be lawfully excluded.

15. Service Availability and Modifications

Bizzo Casino does not guarantee uninterrupted access to the platform at all times. Scheduled maintenance, technical issues, and third-party outages may affect availability. We will make reasonable efforts to minimise disruption and notify players of planned maintenance periods where possible.
We reserve the right to modify, suspend, or discontinue any part of the service at any time. We also reserve the right to amend these Terms. Material changes will be communicated to registered players via email or a prominent notice on the website. Continued use of the platform after an amendment takes effect constitutes acceptance of the revised Terms.

16. Account Closure

16.1 Closure by You

You may close your account at any time by contacting support at help@bizzo-casino-australia.com. Any real-money balance remaining in your account at the time of closure will be returned to you subject to standard KYC and withdrawal processing conditions. Bonus funds that have not met wagering requirements at the time of closure will be forfeited.

16.2 Closure by Bizzo Casino

We reserve the right to close or suspend any account at our discretion, including where:

• The account holder has breached these Terms.
• We have reasonable grounds to suspect fraud, money laundering, or bonus abuse.
• The account holder has filed a chargeback or payment dispute.
• Continuing to operate the account would put us in breach of our licensing obligations.

Where an account is closed for a breach, we are not obligated to return bonus funds or winnings generated through the conduct that led to the closure.

17. Complaints and Dispute Resolution

17.1 Internal Complaints Process

If you have a complaint about any aspect of the service, we ask that you raise it with our support team in the first instance. You can contact us via:

• Live chat available 24 hours a day through the website
• Email at help@bizzo-casino-australia.com
• Phone on +61 8 6351 9915

All complaints are acknowledged within 24 hours. We aim to provide a resolution within 5 business days for standard account matters and within 10 business days for more complex disputes.

17.2 Escalation

If you are not satisfied with the outcome of your complaint, you may escalate the matter to the relevant dispute resolution body nominated under our Curaçao gaming licence. Details of the applicable dispute resolution process are available upon request from our support team.
Please note that as an offshore operator, Bizzo Casino is not subject to Australian consumer protection legislation administered by the Australian Competition and Consumer Commission (ACCC) or the Australian Communications and Media Authority (ACMA). Players who require consumer protection remedies under Australian law may need to seek independent legal advice.

18. Governing Law

These Terms are governed by the laws of Curaçao. Any dispute arising from or in connection with these Terms that is not resolved through our internal complaints process shall be subject to the jurisdiction of the courts of Curaçao or the relevant alternative dispute resolution process under our licence.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed entirely if modification is not possible. The remaining provisions of these Terms will continue in full force and effect.

20. Contact Information

For any queries relating to these Terms, your account, or the services offered by Bizzo Casino, you can reach us through the following channels:

• Email: help@bizzo-casino-australia.com
• Phone: +61 8 6351 9915
• Postal address: Suite 902, 125 St Georges Terrace, Perth WA 6000, Australia
• Contact form: bizzo-casino-australia.com/contact-us/

Support is available around the clock, every day of the year.